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Frequently Asked Questions
Still can’t find what you’re looking for?
How Can We Help?
While you’re busy #Curavating, questions may pop up along the way. Dive into our frequently asked questions for valuable tips and tricks others have found helpful. If you can’t find what you’re looking for, rest assured that we are here to help you.
Pick your product category or browse our collections for inspiration
Delve into the details about product specs, finishing touches, hardware, and more. Lean on our visual mock-ups to preview your selections.
Personalise Your Product
Let those creative juices flow! Upload your own artwork, a treasured photo, or dive into stock imagery for inspiration. Once your masterpiece is uploaded, work your magic in the editor. Select your size, tweak the cropping, and put your personal spin on the finishing touches. You can also level up certain products with fancy hardware and frames.
Seal the Deal
When your creation is just the way you like it, add it to your cart. Update your shipping details, choose your shipping method, and of course, enter your payment details.
Create an Account
Before you close out, be sure to become an official Curavator by creating an account. This will allow you to track your order history, set your preferences and qualify for special promotions.
One Last Look
Hold up, Curavator! Here’s one last chance to fine-tune the details and review your order. Check your artwork, confirm your choices, and hit that magic "Complete My Order" button. Ta-da! You've just #Curavated your very own masterpiece.
Follow these artwork guidelines to ensure a finished product you’ll be proud to flaunt with pristine colour and clarity.
Acceptable File Formats
When uploading your own imagery and artwork, we accept JPEG, PNG & TIFF file types.
Image Resolution
For the sake of quality, it's essential that any images you upload have a minimum resolution of 150dpi. Keep in mind that higher resolutions translate to crisper visuals—a crucial consideration when it comes to larger formats. For the best outcome, 300dpi stands as the optimal resolution.
We do have our limits though. If your file size is too big it may pose a challenge for you to upload. A slight reduction in resolution may be necessary to guarantee a seamless upload experience. And on that note…
Upload Limits
Image uploads must not exceed 50MB. To ensure successful uploads, consider converting images to JPEG format, which typically reduces file size without losing image quality.
If you are struggling to upload your files, contact us at support@curavate.com and we’ll be happy to help.
Looking to colour outside the lines? Our expert creative team is here to collaborate with you and turn your wildest and most elaborate ideas into stunning, personalized works of art.
Why Choose Us?
Artistic Excellence: Our creative team is comprised of seasoned artists, designers, and craftsmen. When you choose us, you gain access to a wealth of knowledge, artistic talent, and technical expertise needed to bring even the most intricate concepts to life.
Collaboration: We collaborate closely with you at every stage of the creative process, ensuring that your input shapes the final outcome.
Innovation: We stay at the forefront of art and design trends, enabling us to infuse fresh and innovative ideas into your project.
Quality Craftsmanship: We take pride in our craftsmanship, using high-quality materials and techniques to ensure the longevity and beauty of your custom products.
Timely Delivery: We understand the importance of timelines and strive to deliver your project on schedule.
CONTACT US TODAY to get started.
Currently, our sizing options are exclusively available within the dimensions showcased on our website.
We've carefully curated a diverse assortment of sizes, each with its own unique aspect ratio. You'll find these size choices conveniently laid out on every individual product page, alongside our intuitive image editor. Just remember that the scope of sizes might differ from product to product, giving you an array of options to choose from.
When selecting an image for print, several factors influence the outcome. Proofing allows you to evaluate these elements in advance and guides decisions regarding print size, product type and image adjustments.
Begin by using the photo quality indicator in our Product Editor to ensure your image resolution is optimal for your selected product size. If your image resolution isn't high enough, warnings will appear in the editor and as a pop up as you add your product to your basket.
Keep in mind that even if the resolution is rated as 'Excellent', you’ll want to ensure your image focus, darkness, and saturation appear to be optimised as well. As much as possible, use a high-quality monitor for the most accurate representation of how your printed product will appear. And try to avoid proofing your images on a mobile phone screen to avoid missing the tinest of errors.
Great news! There are no minimum order requirements!
From one to one hundred (or more!), you have the freedom to order exactly the quantity you desire. Once you’ve completed your effortless order experience, you'll find the option to create a password-protected account, ensuring effortless access and hassle-free re-ordering whenever creativity strikes.
All prices listed on the Curavate website default to CAD.
However, using the currency toggle in the top navigation will change the prices to your preferred currency.
To determine the price of your product, from any product page, simply scroll down to the options/preview area, where you can see the estimated total update in real time depending on the various product options available. Sales taxes are charged based on the tax rate of the delivery destination.
Last step in the process! Here is everything you need to know about shipping your order.
Anticipated Order Delivery
Our goal is to get all orders processed and out the door in 3 days or less. Delivery times depend on the geographical location of where you're shipping to and may take longer if in a rural area vs. a major city centre. All packages are shipped by Canada Post using Expedited Shipping for standard shipments (7-10 days for delivery) or Xpresspost for Priority shipments (4-6 days for delivery).
Shipping Address Changes
If you need to make a change to your order's shipping address, do it quickly! We need to hear from you within 4 hours of submitting your order to ensure delivery to the correct address. Please contact us directly at support@curavate.com or through our online chat.
Unanswered Deliveries
If no one is home to recieve your order, not to worry. Depending on geographical location, your package will be delivered to your doorstep or community mailbox. Or, you may receive a delivery slip for pickup at a local designated branch.
Cost of Shipping
Shipping costs are determined by shipment type (Expedited or Xpresspost), package weight and location. This will be displayed at checkout.
We are truly sorry if your order did not arrive as expected.
Damage Caused by Shipping
If your order was damaged during the shipping process, we will provide you with a replacement or store credit. Please contact us at support@curavate.com within 1 day of the delivery, including your order number along with photos of the damage to your product and the package it came in.
Customer Errors
Unfortunately, we do not accept returns on products with low resolution images, spelling errors or other such issues. Please pay attention to any warnings throughout the purchase process and check your proof carefully before submitting your order.
Returns Due to Incorrect Shipping Address
If your order is returned to Curavate due to an incorrect shipping address entered at the time of ordering, it will not be refunded but we are happy to reship it to you at an additional cost. Our support team will contact you with a new payment link to process the additional shipment to the correct address.
Please remember to check your order carefully before you hit submit!
We care about our planet, the environment and doing what we can to leave the world a better place.
We endeavour to minimize our environmental footprint by using eco-friendly methods and materials, reducing our waste and recycling diligently. Whenever possible, we work with regional partners to produce our products locally, minimizing the environmental impact of long-distance transportaion. Our network of partners also share our values, contribute positively to a sustainable earth and work actively to improve our industry.
